Member Support
We’ve got your back! Please don’t hesitate to reach out with any questions or concerns.
How can we support you?
Holidays Affecting Your Pickup Day
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January 1st
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July 4th
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Fourth Thursday in November.
THURSDAY pick ups will be on Wednesday. No change to other route days.
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December 25th
When a Holiday Falls On…
Monday: Monday and Tuesday pickups each move forward a day. No change to Thursday or Friday.
Tuesday: Tuesday pick-ups move forward one day to Wednesday. No change any other day.
Wednesday: No change, no current Wednesday routes
Thursday: Thursday pickups will be a day early; on Wednesday. No change on Friday.
Friday: Thursday and Friday pickups will fall back one day each. Thursday pickups will be on Wednesday, and Friday pickups will be on Thursday.
We send out email notifications via “netcomm” a week before route change. Please check spam mail if the notification is not received.
Bill Pay
At the end of your chosen billing period, you will receive a bill via email from ‘Netcom’. If billing monthly, this bill will reflect the previous month’s services, not the upcoming month.
We use Trashbilling to handle our accounts, on their portal you can pay your bill, change your card, or sign up for auto-pay. Please check your welcome email from ‘Missoula Compost Collections’ or any emailed bill for your account number.
If you are having trouble doing this online, please call our account manager, Lara, at 406-370-5876.
Winter Options
Keeping your normal rate supports Missoula Compost throughout the winter months, ensuring we can provide the services you love year after year. However, we know that winter months reduce compost material and holidays tighten budgets.
Help keep Missoula Composting all year round! We offer winter options to support all needs, options include:
Option 1: Winter Rate
A winter rate reduces service costs to compensate for the diminishing volume of compostable material. Winter rates apply to select plans, excluding 5 and 10-gallon services. Fill out a request form to change your account to a winter rate.
Option 2: Winter Bin
A winter bin is a small 5-gallon bin that is used during months with low compost volumes. This bin is the same cost as the winter rate, some members simply prefer utilizing a smaller bin. A one-time delivery fee will be applied for smaller bins upon initial delivery. A customer is free to switch out bin switch bins at their convenience. Simply call or fill out a request form to notify us of the switch so we can match the rate to the bin being used.
Option 3: Winter Pause
A winter pause runs from November to March. Once you are done cleaning fall debris, you have the option to put your compost bin into hibernation. All paused accounts will be automatically reactivated on the first day of spring. Pause extensions are available upon request.
Store your bin over winter to avoid bin transfer fees.
Order Compost Products
Member Requests
Request any account changes here!
